Delete Your LotusFX Account

About this request

The LotusFX mobile app is operated by Lotus Foreign Exchange (also known as LotusFX). If you created an account using a username and password, you can request that your account and associated personal data be deleted using the steps below.

How to request account deletion

To delete your LotusFX app account, email our customer care team from the email address linked to your account. Include the following details:

1. Send an email to the customer care address for your country (see below).
2. Use the subject line: Account deletion request — LotusFX app.
3. Include your full name, registered username, registered email address, and mobile number (if applicable).
4. State clearly that you want your LotusFX app account and associated personal data deleted.
5. Our team will verify your identity and confirm when your request has been processed.

What data will be deleted

When your deletion request is approved, we will delete or anonymise:

• Your LotusFX app account login credentials (username and password)
• Profile information stored in the app (name, email, phone number, and contact details)
• Saved preferences and app settings linked to your account
• Marketing and communication preferences associated with your account

What data may be kept

As a licensed financial services provider, LotusFX may be required to retain certain records even after your account is deleted. This can include:

• Transaction records and transfer details (for regulatory and anti-money laundering compliance)
• Identity verification documents collected during onboarding or transactions
• Records needed to resolve disputes, fraud investigations, or legal claims
• Information we are legally required to keep under Australian, New Zealand, or Fijian law

Retention period

Personal data that must be retained for legal or regulatory reasons is kept only for as long as required by applicable law — typically up to 7 years for financial transaction records in Australia and New Zealand. After that period, retained data is securely deleted or permanently anonymised.

Processing time

We aim to process verified account deletion requests within 30 days. You will receive email confirmation once your account has been deleted. If we need more information to verify your identity, we will contact you using the details on your account.

Related information

For more information about how we collect and use personal data, see our Privacy Policy.